Uk Privacy Policy
Uk Privacy Policy
What personal information do we collect from the people who visit our blog, website or app?
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US/EU (GDPR) privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When Do We Collect Your Information?
We collect personal data when you interact with Games Haven UK on our website and third-party platforms, which we use to run events and communicate with our community.
This includes when you:
- Register on our website or join our membership platform
- Sign up for events or campaigns and agree to marketing via external services like Meetup, Eventbrite, BookingNinja, or MeetMe
- Subscribe to our newsletter or community emails (via Mailchimp or similar services)
- Fill out a form, survey, competition entry, or booking request (online or in-store) or from our subsidiary companies with relevant interests.
- Engage with us through Live Chat, support tickets, or direct messages
- Place an order (for tickets, products, room hire, or other services)
- Enter details via in-person registrations, booking logs, or payment terminals
These platforms may collect names, email addresses, contact details, and relevant event or communication preferences.
All of this data is treated as confidential and handled in line with UK GDPR regulations and our internal safeguarding policy.
WHAT INFORMATION DO WE COLLECT?
The information Games Haven UK collects is required for the purpose of creating Membership Accounts and for you to enrol in our Incubator space. This Information allows you to be identified as an Identifier of membership of Games Haven UK and so includes:
- Name, date of birth, gender, e-mail address, postal address, telephone number, gaming types, Interests, banking details (See below), health declaration regarding whether you require disabled access or special needs.
- Credit, Debit card, Direct Debit information, relevant information about your bank account number and sort code or other banking information. Please note that we do not store your bank or credit card details on our web servers
- Your usage records and duration of visits with regards Games Haven Uk Site, venues and events.
- Your contacts with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us
- Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account
- Your particular preferences for particular products, Games, Services or interests when you tell us what they are, or when we assume, deduce what they are, depending on how you and your use of Games Haven UK products and services
How do we use your information?
We will use your personal information to provide you with the best services, products or information that you have requested, for Games Haven Uk administration purposes, to improve your website experience and marketing.
We may need to share your information with our service providers, associated organisations and agents for these purposes.
We may use the information we collect from you within our privacy policy when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website to better serve you.
• To allow us to better serve you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we use your information?
Games Haven UK will use your personal information to provide you with the best services, products or information that you have requested, for administration and managerial purposes, to improve your personal on-site and website experience, and marketing.
Games Haven Uk may need to share your information with our service providers, associated organisations and agents for these purposes.
We may use your information to engage in or with the following, but not limited to:
- Carry out an identity check as part of your membership application, which is NOT a credit check.
- Process and store your membership application through our membership software.
- Charge you for using our services as part of your membership terms
- Confirm your attendance to sessions and appointments
- Keep you informed about our services, including operational matters relating to your Membership
- To detect and prevent fraud or other crimes
- To allow you to monitor your usage in your member’s area
- To allow us to understand how you use our services, to help us develop relevant and updated services that better suit you
- Carry out research and statistical analysis to monitor how customers use Games Haven UK services
- Provide relevant services to you
- To share event photos on our social media platforms and website (within the rights and terms of the project/business, requirements) (Your permission will be obtained within the T&C’s or Promotions rules)
- Contact you with relevant offers, promotions, based upon our analysis of how you/ your business uses our services and what Games Haven Uk think will be of interest to you (unless you opt out of our marketing messages)
- Respond to any questions or concerns you might have about our services or those that operate here.
How to Manage or Remove
Your Marketing Preferences
Where Games Haven UK processes your personal data based on your consent, such as sending you event updates, community news or promotional offers, you have the right to withdraw that consent at any time.
If you no longer wish to receive marketing communications from Games Haven UK:
- You can email us at info@gameshaven.co.uk
- Or click the “Marketing Preferences” or “Enquiry” button in our emails or on the website contact section. These options allow you to opt out or update your preferences easily.
We make it simple to unsubscribe from all marketing or to choose the specific types of updates you want, such as event invitations, newsletters or store-related news.
If you are no longer a member and wish to be fully removed from our contact list, just let us know by emailing us directly. We will confirm when your data has been removed from our marketing records.
Data Retention Policy:
We store your information for as long as you are an active member, follower or participant in Games Haven services. After cancellation, we may retain essential data for up to six years in order to meet
UK legal requirements. This includes financial audits, anti-fraud procedures and compliance with data regulations.
An “activity” includes attending an event, placing an order, logging into any Games Haven system, or contacting our team in any way.
During this time, we may still contact you with relevant service information unless you have opted out of all marketing communication.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience, we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.
WILL WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We may choose to share information about you with:
- Registered Service providers, authorised agents and associated organisations to allow us to service your membership and communicate with you more efficiently; for example, we might use financial institutions to process payments,
Organisations and businesses whose services you are engaged with, I.e Playtesting, Gameplay, feedback and freelance teachers/trainers when you sign up to classes or courses.
- Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so
We’ll release information if it’s reasonable for the purpose of protecting Games Haven Uk against fraud, defending our rights or property, or protecting the interests of our customers.
If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.
We will inform you if we do. This will be done via Email. Last Updated 2024.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save users’ preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf, within our privacy policy.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since the browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies o1ff, It won’t affect the user’s experience.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser Add-on.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The General Data Protection Regulation
2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. A Definition of GDPR (General Data Protection Regulation) The General Data Protection Regulation ( GDPR), agreed upon by the European Parliament and Council in April 2016, will replace the Data Protection Directive 95/46/ec in Spring 2018 as the primary law regulating how companies protect EU citizens’ personal data.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
And we will promptly remove you from ALL correspondence, and within our privacy policy
Contacting Us
Contact US:
If there are any questions regarding this privacy policy, you may contact us using the information